Flow Is Coming. Here's Why It's Worth the Wait.
The platform rebuild we've all been talking about
Jez here, founder of PracticeHub! I wanted to give you all a personal update on where we're at with our platform rebuild (you may have heard it being referred to as Flow) and am sharing some details on our process and a teaser of the new platform below.
Very importantly, we've crafted the new platform in a way that will ensure your current processes in your practice will not change, you'll just have access to all the amazing automation features within Flow, but only if you want to use them. Additionally, you will be given plenty of time to try out the new platform and your migration from old to new will be seamless and nothing for you to handle.
To start, it would be wise to give some context on how Flow originated, and why its been such a long journey to get it to where it is now.
Development on Flow started over two years ago as a simple automatic queuing feature within our current platform. It was built, it worked, and it was ready to ship for you all to use. However, while we were building we realised that with advancing technologies, where we wanted to take our product, the ongoing feedback that we receive from our customers, and changing expectations of what our customers wanted and needed - there were more problems to solve, and more friction to remove.
At the same time we were staring down a decade of technical debt on a platform that needed to be modernised to get us where we needed to be.
Would we rewrite what we had, on our old platform, or rebuild from scratch?
So, I made the harder call and one that has caused these delays in launching.
We've pulled PracticeHub apart, based on the feature requests and feedback we've received, conversations we've had with customers, personal experience of being patients in practices that use PracticeHub, and what we've observed live in clinics, and rebuilt everything on a modern framework with AI features baked in, built from the ground up, resulting in the platform you've been waiting for without even knowing it 
What we've created solves a significant number of problems and pain points for our users, and we will continue to push forward and do more.
That decision is why you've been waiting. And it's why, what you're about to see is not a queuing feature, but a full rebuild, which will transform the way you operate in practice, get your work done faster, easier & automatically in the background, to allow you to focus on whats important to you. Whether that's clinic growth, your adjusting and clinical techniques or simply spending more time with your family.
Automated Patient Flow.
The feature you've all heard about and the one that started it all
When a patient arrives, they join the queue and the rest happens automatically behind the scenes. Your team will see updates in realtime and your patients notified through your clinic speakers via a multi-language AI generated voiceover, on screen in reception, and as a push notification to their patient app. They're assigned to the right room or bench and practitioner. And when the visit ends, billing processing takes care of itself.
Importantly, how you use PracticeHub in the context of patient flow, does not need to change, these are improvements to make your processes even smoother and available only if you wish to use them.
Your front desk and your practitioners stay focused on patients. Flow handles the admin behind the scenes seamlessly.
And with voice commands and transcription built in, the entire process from patient arrival to departure can be entirely hands-free.
From check-in to checkout — completely automated.
Patients know where to go. Your team knows who's next. Nobody has to say a word.
The Unified Workspace.
Switching between tabs just to get a full picture of a patient — that frustration is gone.
Your schedule, patient queue and all your patient information all in one view, customisable to what works for you. Whether you prefer an overview of the day in a kanban style or calendar view, and you can hide parts of the screen that don't work for your workflow. A fully flexible layout, designed for your flow, and instant switching.Click into any patient and their full file is right there. No need to switch between the Calendar and Practitioner Dashboard. Notes, diagnostic images, billing, care plans, connected patients, rewards, custom attributes everything, in one unified patient profile. Filter it down to exactly what you need, and work the way that suits you, whether youre a CA, chiropractor or business owner.
One workspace. One patient profile. Everything exactly where you need it.
Everything you need to run a session — in a single screen.
The complete picture of a patient, without clicking away to find it.
Care plans and payment plans, together.
Previously, your payment options were restrictive. Intervals were limited, setup was more complicated than it needed to be, and automated membership payments effectively meant one thing: GoCardless direct debit. If you wanted to take regular payments using card details alone, you were simply out of luck. On top of that, treatment schedules and payment plans were managed separately- creating extra manual work just to keep everything in sync.
That’s all changed.
Care plans and payment plans are now fully unified and completely flexible, built into a single wizard. Set your treatment schedule (single-phase, multi-phase and flexible intervals all supported), choose your payment frequency (ongoing, installments, prepayment, or pay-as-you-go), and finally decide how your patient will pay: cash, chip and pin, direct debit and card on file via Stripe (no direct debit mandate required) Whatever combination works best for you and your patients. Simpler to set up, more flexible to manage, and built for the way practices actually work.And if you do choose the direct debit route, there’s more. In addition to GoCardless, we’re also introducing PracticeHub Pay- our own fully FCA-compliant direct debit system with unmatched pricing, designed to significantly reduce transaction costs for your practice. It’s UK-only for now, but we’re just getting started.
Simpler to set up, more flexible to manage, and built to handle the way practices actually work.
Build a full care and payment plan in one place. No jumping between sections.
More flexibility. Less friction. Lower transaction costs. Fully compliant.
A fully flexible form builder
This isn't a tweak. It's a fully transformed experience for note taking and patient form collection.
Create intake forms, consent forms, questionnaires, advanced visit forms - whatever your practice needs, built the way that works for you. Drag and drop, more field types than ever, and forms that link straight into the patient file. Choose from preset spinal listings by technique, or build your own. One form template, multiple languages, without building everything twice.
Fully flexible. Fully yours.
Build the forms your practice actually needs — without a developer.
One template. Every patient. Every language.
AI Embedded Workflows
Not bolted on. Not a separate tool. Built natively into the workflows that matter most.
We've built our own transcription tool, right inside PracticeHub. No third party apps, no switching context, no interrupting your consultation, and with full access to your patient's data for more accurate, relevant notes. Access it however works for you - a voice command, a single click, or set it to open automatically. Speak naturally, and your treatment notes are completed for you accurately, effortlessly, and without breaking your flow.
AI voiceovers for Flow, AI transcription, AI voice commands, your very own AI agent fleet doing the tasks you detest and much more.
The kind of features that sound simple until you use them, and then you can't imagine life without.
Human-led. AI-powered. You make the calls. The agents do the work.
Speak naturally. Notes done by the time the patient leaves the room.
Relationship linking.
You asked for family linking. We went further.
Connect patients to each other in any group configuration. Families, corporate clients, sports teams, whatever fits your practice. Parents, children, spouses, guardians, colleagues, fully customisable to the relationships that matter to you. See the full group picture from any record, share care plans across connected patients, and enjoy a far more intuitive billing experience when managing multiple linked patients.
Built for families. Flexible enough for everyone.
The full picture of every patient relationship — from a single profile.
What's happening next
There's much much more that hasn't been mentioned, it's impossible to share it all on an initial teaser - and realistically we'd like to keep these as a surprise, as we think they'll blow you away.We've decided that even though our full rebuild is not complete, we're confident Flow is in a position to start making a real difference to your clinic. We will be rolling this out to an initial group of testers very soon and will be sharing more closer to the time, via an extended demo, comprehensive documentation showing all the new features and workflows and a launch celebration to our new community platform 
Once our initial testing is complete, we'll be opening it up to our waitlist. If you're not already on it, now's the time to do so.
As always, we are here anytime you need us!
Jez, Founder of PracticeHub